Furniture and Choice Review: Affordable, Quality Furniture for Your Home
Are you looking to furnish your home with stylish, well-made pieces that won‘t break the bank? In your search for the perfect retailer, you may have come across Furniture and Choice. This UK-based online furniture company has made a name for itself by offering a huge selection of attractive furniture at very reasonable prices.
As someone who has helped many friends and family members decorate their homes on a budget, I was excited to take a closer look at Furniture and Choice. I dug into the brand, browsed their inventory, read through hundreds of customer reviews, and even ordered a few pieces myself.
In this comprehensive Furniture and Choice review, I‘ll share everything you need to know to decide if this popular furniture retailer is the right choice for your home. Let‘s jump in!
The Furniture and Choice Story
Furniture and Choice was founded in 2005 by Tom and Howard Obbard. The brothers were frustrated by how difficult it was to find high-quality furniture at affordable prices. They believed that everyone should have access to stylish, well-crafted pieces for their home.
So Tom and Howard set out to change the furniture industry. By cutting out the middleman and partnering directly with top manufacturers, the Obbards were able to secure great deals on a curated selection of furniture. Then, by selling online, Furniture and Choice could pass those savings on to customers.
Over the past 16 years, Furniture and Choice has grown tremendously. The company now offers thousands of products and has served over 1 million customers. But their mission remains the same: to help people across the UK furnish their homes with beautiful pieces at accessible prices.
Furniture and Choice‘s Product Selection
One of the first things you‘ll notice when shopping on the Furniture and Choice website is the incredible selection. The company offers a massive range of furniture and home decor items, including:
- Sofas and armchairs
- Dining tables and chairs
- Beds and bedroom furniture
- Home office furniture
- TV stands and media units
- Bookcases and shelving
- Outdoor furniture
- Accessories like mirrors, rugs, and lighting
No matter your interior design style, you‘re sure to find pieces that fit your aesthetic at Furniture and Choice. They offer furniture in classic, modern, rustic, glam, and mid-century styles, just to name a few.
I was impressed by the range of color and fabric options for each product as well. Furniture and Choice makes it easy to search for pieces by size, material, and more to find exactly what you‘re looking for.
Top-Selling Furniture and Choice Products
With so many products to choose from, you may be wondering where to start. To help you out, here are a few of Furniture and Choice‘s most popular pieces based on customer reviews:
Kansas Grey Leather 3+2 Seater Sofa Set
If you‘re looking for a comfortable, durable sofa set at an unbeatable price, check out the Kansas Grey Leather collection. This handsome 3-seater sofa and pair of 2-seater sofas is upholstered in genuine leather with a soft grey hue.
Plush cushions, pocket spring seats, and a sturdy frame offer support and coziness whether you‘re watching TV, reading a book, or taking a nap. Customers rave about how well-made and comfortable these sofas are, especially for the price.
Hudson Round Oak Extending Dining Table
The Hudson Round Oak Extending Dining Table is a Furniture and Choice best-seller for good reason. This stunning table is made from solid hardwood with a natural oak finish. The smooth, round tabletop creates an intimate feel for family dinners and gatherings with friends.
When you have extra guests, simply extend the butterfly leaf to seat up to 6 people. The table comes with 4 chairs, or you can add 2 more for a complete set. Customers love the classic look and sturdy construction of this dining set.
Pembroke White 3 Drawer Bedside Table
Add a touch of elegance to your bedroom with the Pembroke White 3 Drawer Bedside Table. Available in white or grey, this nightstand features pewter hardware and a subtle woodgrain texture for a hint of rustic charm.
Three spacious drawers provide plenty of storage for books, accessories, and nighttime essentials. Smooth metal runners allow the drawers to glide effortlessly. And a scratch-resistant finish keeps this bedside table looking great for years to come.
Kenley Oatmeal Fabric Ottoman Double Bed
Get the five-star hotel treatment every night with the Kenley Oatmeal Fabric Ottoman Double Bed. This luxurious bed features a tufted, cushioned headboard, sprung slatted base, and hidden storage compartment in the ottoman base.
The bed‘s soft oatmeal upholstery and classic silhouette blend seamlessly with any bedroom decor. With a double and king size available, you can choose the best option for your space. Customers say this bed looks and feels much more expensive than it is.
Furniture and Choice‘s Commitment to Sustainability
In addition to providing excellent value, Furniture and Choice has also taken steps to reduce their environmental impact. The company has implemented a number of sustainability initiatives, including:
- Using recycled and recyclable materials in their products and packaging whenever possible
- Sourcing wood from responsibly managed forests
- Partnering with the Tree-Nation organization to plant one tree for every furniture order
- Offering a furniture recycling program to help customers dispose of old pieces responsibly
While Furniture and Choice still has room for improvement when it comes to sustainability, it‘s great to see this affordable furniture brand taking steps in the right direction. By choosing Furniture and Choice, you can feel good about supporting a company that cares about their impact on the planet.
Furniture and Choice‘s Customer Reviews
Of course, the true measure of a furniture company is how well their products hold up in real life. To get a sense of customer satisfaction, I read through hundreds of Furniture and Choice reviews on their website, Trustpilot, and social media.
Overall, the vast majority of customers had great things to say about their Furniture and Choice experience. On Trustpilot, the company has an impressive 4.5 out of 5 star rating based on over 20,000 reviews. Customers frequently praised the:
- Product quality and durability
- Affordable prices
- Stylish and functional designs
- Easy ordering and fast delivery
- Friendly and helpful customer service
I also spotted tons of photos customers shared of their Furniture and Choice pieces in their homes. It was amazing to see how luxe the furniture looked! Reviewers noted that the products were easy to assemble and really transformed the look and feel of their space.
However, I did find some complaints from customers who had issues with:
- Delivery delays or drivers not showing up
- Defective or damaged products
- Difficulties reaching customer service for issues
- Products wearing down faster than expected
While these negative reviews were definitely in the minority, it‘s still important to be aware of potential problems. Furniture and Choice‘s customer service team does seem to respond to complaints and work to make things right. Many unhappy reviewers updated their feedback to share that the company had resolved their issue satisfactorily.
Furniture and Choice‘s Shipping, Returns, and Warranty
Before you order from Furniture and Choice, it‘s a good idea to familiarize yourself with their shipping and return policies. Here are the key things to know:
Shipping
Furniture and Choice offers free shipping on all orders within the UK mainland and the Isle of Wight. They have two delivery options:
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One-man delivery: The courier will deliver your order to the front door of your building. You‘ll need to bring the items inside and assemble them yourself.
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Two-man delivery: The courier will deliver your order to a room of choice and unpack it for you. For an extra fee, they can assemble the furniture as well. This is a great option for large or heavy items.
Depending on the size of your order and your location, delivery usually takes anywhere from 3-10 business days.
Returns
If you‘re not completely happy with your Furniture and Choice order, you can return it within 30 days for a full refund. The item must be unused and in its original packaging.
Furniture and Choice offers free returns, so they‘ll send you a prepaid shipping label. However, you can only make one return per order. Mattresses are not eligible for return due to hygiene reasons.
Warranty
Furniture and Choice stands behind the quality and craftsmanship of their furniture. Most soft furnishings come with a 2-year limited warranty, while most hard furnishings come with a 5-year limited warranty.
The warranty covers manufacturing defects but not normal wear and tear or misuse. If you notice an issue with your furniture, reach out to Furniture and Choice‘s customer service team. They‘ll work with you to find a satisfactory solution.
Furniture and Choice‘s Customer Service
Speaking of customer service, I had a great experience with Furniture and Choice‘s support team. I had a few questions about products before I ordered and sent an email. I got a friendly, thorough response within a few hours.
Furniture and Choice offers a few ways to get in touch:
- Phone: 0333-015-0000
- Email: Fill out the contact form on their website
- Live chat: Click the chat widget on their website
The customer service team is available Monday through Friday from 9am to 6pm, and weekends from 10am to 4pm. In reading customer reviews, I noticed that many people had good things to say about the support team‘s helpfulness and responsiveness.
Is Furniture and Choice Right for You?
So, is Furniture and Choice the right furniture retailer for your home? Based on my research and personal experience, I highly recommend this company if you‘re looking for:
- Budget-friendly prices without sacrificing quality or style
- A wide variety of furniture for every room in your home
- Frequent sales, discounts, and promotions to help you save even more
- Free, fast delivery to most of the UK
- Easy returns if you‘re not satisfied with your purchase
- A company that is taking steps to be more sustainable and eco-friendly
However, Furniture and Choice may not be the best choice if you‘re looking for:
- High-end, luxury furniture with premium materials and designer names
- Custom or made-to-order furniture
- In-person showrooms to see and feel products before you buy
- Worldwide delivery outside of the UK
Personally, I was very happy with my Furniture and Choice experience. The ordering process was easy, the furniture arrived quickly, and everything was in perfect condition. I got several nice pieces to furnish my new apartment for a very affordable price.
While no company is perfect, I feel confident recommending Furniture and Choice to anyone who wants to create a stylish, comfortable home on a budget. With their unbeatable selection, helpful customer service, and commitment to quality and sustainability, Furniture and Choice gets two thumbs up from this savvy furniture shopper!
