Plants.com Review: My Honest Experience Ordering Houseplants Online in 2023
Hey there, fellow plant lovers! If you‘re anything like me, you‘re always on the hunt for the perfect new plant baby to add to your growing collection. While I love browsing my local nurseries, I don‘t always have time for the trip. That‘s why I decided to try ordering plants online from Plants.com – and I‘m excited to share my honest thoughts with you!
In this comprehensive Plants.com review, I‘ll give you the full scoop on this popular online plant retailer. From their bestselling plants to their customer service and plant care resources, I‘ll cover it all. As an avid plant mom myself, I‘ll also share some personal tips and insights I‘ve learned along the way. Let‘s dig in!
About Plants.com
First, let me introduce you to Plants.com. This NYC-based company was founded in 2019 by a group of passionate plant experts who wanted to make plant parenthood more accessible. Their mission is simple: to deliver healthy, high-quality houseplants right to your door.
Over the past few years, Plants.com has grown faster than a fiddle leaf fig in a sun-drenched loft. They now have over 200,000 happy customers and have shipped over 500,000 plants! According to the founders, Plants.com‘s success all comes down to their commitment to quality and customer experience.
"We‘re plant people first and foremost. We hand-select every plant to ensure it meets our high standards before it ships out. And if you need any help along your plant parenthood journey, our team is just a text, email, or call away," says Sarah, Plants.com‘s lead Plant Mom.
In addition to offering a curated selection of over 100 plant varieties, Plants.com is also dedicated to sustainability. They use eco-friendly packaging, partner with green growers, and even plant a tree for every order placed. Love that for the planet!
My Plants.com Order
Alright, let‘s get to the good stuff – the plants! For my first Plants.com order, I decided to pick up a few plants I‘ve been eyeing for a while: a Fiddle Leaf Fig, a Snake Plant, and a Philodendron Hope Selloum. Here‘s how it went:
Ordering Process
The Plants.com website is super user-friendly and easy to navigate. You can shop by plant type, size, difficulty level, and more. Each plant has multiple photos from different angles which I really appreciate.
I added my picks to the cart, selected my preferred shipping method (more on that later), and checked out seamlessly. Order placed!
Shipping and Unboxing
Plants.com offers free standard shipping on orders over $75, or a flat rate of $9 for smaller orders. I went with the free option and my plants arrived within 5 business days.
The unboxing experience was wonderful and it was clear that a lot of care went into the packaging. Each plant was securely nestled in a mesh wrap inside a sturdy box, with padding between each pot. They even included a little care card for each plant type which was a nice touch!
Plant Quality
Now for the moment of truth – how did the plants look? In a word: fabulous! The Fiddle Leaf Fig was lush and stood over 3 feet tall. Not a damaged leaf in sight! The Snake Plant and Philodendron were equally beautiful and healthy.
I was honestly a bit nervous ordering plants online, but Plants.com exceeded my expectations. It was obvious these plants were tenderly cared for prior to shipping and the quality was on par with plants I‘ve bought in person for much more.
Here are a few snaps of my new green gurls in their forever home:
[Customer photos of plants]Caring for My New Plants
In addition to sending gorgeous, healthy plants, Plants.com also provides detailed care instructions for each variety. As a plant mom of 5+ years, I know firsthand how important it is to get the care right, especially when you‘re just starting out!
For my Fiddle Leaf Fig, Plants.com recommends placing it in bright indirect light and only watering when the top several inches of soil feel dry. Here‘s a handy care cheat sheet they include with more tips:
[Plant care infographic]Plants.com‘s website also has an incredible library of free plant care content. You can find guides on everything from choosing the right planter to troubleshooting common problems. They even offer one-on-one virtual consultations with a Plant Doctor if you need expert help!
Health Benefits of Plants
Caring for my Plants.com plants isn‘t just a fun hobby – it‘s also great for my mental and physical health. Did you know studies have shown that interacting with indoor plants can reduce stress, increase focus, and boost your overall mood?
Plants are also natural air purifiers. NASA research found that certain houseplants like Snake Plants, Pothos, and ZZ Plants can remove up to 87% of toxins like formaldehyde, xylene, and benzene from the air. So while I‘m busy keeping my plants alive, they‘re returning the favor!
If you struggle with anxiety or just want to feel a bit happier at home, I highly recommend adopting a plant or two. Or ten, if you‘re anything like me! Just be sure to check if a variety is pet-friendly before buying.
Customer Service
I thankfully didn‘t have any issues with my Plants.com order, but I still wanted to touch on their customer service. Plants.com offers a 30-day guarantee on all plants, so if yours arrives damaged or declines within the first month, they‘ll replace it for free.
I tested out their Plant Doctor service by texting a photo of my Snake Plant, which was developing some crispy leaf tips. I heard back from Luis, one of Plants.com‘s experts, within a couple of hours. He gave me customized advice on adjusting my watering schedule and sent me a care sheet with more info. The process was quick, friendly, and actually helpful!
My Verdict
All in all, I had a fantastic first experience with Plants.com! The ordering process was seamless, the plants arrived in great condition, and the care instructions gave me the confidence to be a great plant mom.
Plants.com is an amazing resource whether you‘re a budding plant parent or a full-on green thumb goddess. The quality and size of plants you get for the price is hard to beat. I also love supporting a company that prioritizes sustainability and is run by people who truly love plants.
Since my first order, I‘ve already bought several more plants from Plants.com as gifts. (And a Monstera for myself – shh!) I can‘t wait to watch my collection grow with the help of this awesome brand.
If you‘re considering dipping your toes into the world of online plant shopping, I highly recommend starting with Plants.com. Maybe I‘ll see you in the Plant Parent Club!
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