ProFlowers Review: My Honest Take on the Online Flower Delivery Service
Hey there flower lover! If you‘re like me, you‘re always on the hunt for the best way to send beautiful blooms to your loved ones (or treat yourself!). I‘ve tried just about every online flower delivery service out there, and I‘m here to give you the full scoop on one of the biggest names in the game: ProFlowers.
In this super-thorough, unfiltered review, I‘m covering:
- What ProFlowers is all about and how they work
- My personal experiences ordering from them
- A look at their bestselling bouquets (with pics!)
- What real customers think, good and bad
- Answers to all your burning questions
- Money-saving tips and current promos
- How ProFlowers stacks up to the competition
I‘ve combed through tons of reviews, researched the company inside and out, and even chatted with ProFlowers customers to bring you the most in-depth, balanced review possible. By the time you‘re done reading, you‘ll know exactly whether ProFlowers is the right flower delivery service for you. Let‘s jump in!
The ProFlowers Story
First, a little background. ProFlowers has been around since 1998, when they set out to change the flower delivery game. The idea was to partner with top-notch local florists all over the country, so you could order gorgeous fresh blooms online and have them hand-delivered to your doorstep.
Over the last two decades, ProFlowers has exploded. They now work with over 40,000 florists worldwide, delivering millions of bouquets to all 50 states and 150+ countries. In 2020 alone, ProFlowers‘ revenue topped $754 million – that‘s a LOT of happy flower recipients!
ProFlowers is now part of the Florists‘ Transworld Delivery (FTD) family of brands, which also includes flower delivery heavyweights like FTD.com, Shari‘s Berries, and Personal Creations. But ProFlowers still operates as its own entity, with a focus on fresh, high-quality blooms at a great value.
One thing I love about ProFlowers is their commitment to quality and customer service. They source their flowers from premium growers around the world and use state-of-the-art technology to ensure your blooms arrive in pristine condition. Plus, they offer a 7-day freshness guarantee on ALL their arrangements – if your flowers don‘t last at least a week with proper care, you‘ll get a replacement or refund.
ProFlowers also champions sustainability, with eco-friendly practices from farm to delivery. They use minimal packaging, biodegradable flower food, and work with farms certified by Florverde, Rainforest Alliance, and other environmental organizations. So you can feel good about treating yourself or a loved one to a ProFlowers arrangement!
How ProFlowers Works
Alright, let‘s talk about how ProFlowers actually works. Here‘s the scoop:
-
You browse their HUGE selection of arrangements on ProFlowers.com and pick the perfect bouquet for your recipient, occasion, and budget. They‘ve got everything from classic red roses to trendy succulents to exotic orchids, with prices from under $35 to over $100.
-
Choose your delivery date at checkout. ProFlowers delivers 7 days a week, with FREE same-day delivery on tons of arrangements! You can also pick a later delivery date if you‘re a plan-ahead type.
-
Add the recipient‘s address, a heartfelt message, and any add-ons like balloons, chocolates, or a teddy bear. Then checkout with your credit card, PayPal, or AfterPay (so you can spread out payments!).
-
ProFlowers works with a local florist in your recipient‘s area to professionally arrange and hand-deliver your flowers. Most bouquets are delivered fully bloomed and ready to enjoy, while some specialty flowers may be sent in bud form so they last even longer.
One thing to note: since ProFlowers partners with local florists, they can‘t always guarantee an exact delivery time. Your flowers will be delivered between 9 AM to 8 PM in your recipient‘s time zone. But from my experience, the florist will make every effort to accommodate your preferred time frame. Just make sure to order early if you need the flowers for a specific event!
My ProFlowers Experience
Now I know what you‘re thinking – "Sure, ProFlowers sounds great, but what‘s it really like to order from them?" Well friend, I‘m here to share my totally honest, firsthand experience!
I‘ve ordered ProFlowers arrangements for my mom‘s birthday, my bestie‘s new job, and just to brighten up my own apartment. And I‘ve got to say, I‘ve been seriously impressed every single time. The ordering process is a breeze, the prices are reasonable, and the arrangements are stunning.
For my mom‘s birthday, I chose the "Bountiful Garden with Roses" – a massive, colorful mix of roses, lilies, carnations, and more in a fancy glass vase. It arrived right on her birthday, perfectly arranged and ready to display. My mom loves gardening, so this was right up her alley. She texted me a photo and I couldn‘t believe how lush and vibrant it looked – even better than the picture online! The blooms lasted over 2 weeks and my mom raved about them constantly. Definitely the favorite child that year 😉
For my BFF‘s big promotion, I went for a modern twist with the "Spring Succulents Garden". I loved how unique and low-maintenance this arrangement was. The succulents arrived pristine in a chic wooden planter box. I was a little nervous they wouldn‘t survive shipping, but ProFlowers clearly knows how to package these delicate plants. My friend was OBSESSED and sent me a dozen pics of her new desk décor.
Finally, I treated myself to the "Lovely Lavender Medley" – a dreamy mix of purple roses, stock, and cushion poms. This bouquet was a showstopper! It instantly brightened up my living room and the light floral scent was heavenly. I got so many compliments from friends who came over, they couldn‘t believe I ordered these online. That‘s the magic of ProFlowers!
All in all, I‘ve been wowed by every single ProFlowers delivery. The quality is top-notch, the arrangements are thoughtfully designed, and they‘ve never let me down with delivery. If you‘re looking for a reliable, high-quality option for flower gifting, ProFlowers gets my fashionista seal of approval.
Customer Reviews & Feedback
Of course, you don‘t have to just take MY word for it. I scoured the web for real ProFlowers reviews to see what other customers had to say. And there were definitely some ups and downs.
On Trustpilot, ProFlowers scores an impressive 4.1 out of 5 stars, with over 14,000 reviews. Clearly, they‘re making a LOT of flower lovers happy! Common raves mentioned:
- Beautiful, high-quality flowers
- Large selection for all occasions
- Easy ordering process
- On-time, accurate delivery
- Great customer service experiences
- Reasonable prices for the quality
One customer gushed, "ProFlowers has consistently delivered quality, well priced flowers for me. They provide a great service and deliver flowers as ordered and on requested date. They have been my go to flower delivery source for years."
However, some buyers had less than rosy experiences. The most common complaints cited:
- Poor flower quality or longevity
- Bouquets that looked smaller/different than online photos
- Delivery issues (late arrivals, missing cards, etc.)
- Billing problems
- Unhelpful or slow customer service
As one frustrated reviewer put it, "Flowers were delivered a day late and were already dying, not to mention the arrangement was maybe a third of the size pictured. Customer service was totally unhelpful in fixing the situation. Never again!"
Yikes. While scary, these negative reviews were definitely the minority. For every 1 poor review, there were dozens of glowing ones. No company is perfect, and it‘s clear ProFlowers is working hard to satisfy their customers.
My take? Online flower delivery can be hit or miss, since there are SO many variables involved. But ProFlowers‘ overwhelmingly positive reputation and solid customer service record make them one of your best bets. And remember, they offer that 7-day freshness guarantee – so if you‘re not totally thrilled with your order, they‘ll make it right!
FAQ About ProFlowers
By now, you‘re probably chomping at the bit to get your hands on some gorgeous ProFlowers blooms. But I‘m sure you still have some questions. No worries – I‘ve rounded up answers to some of the most common queries about ordering from ProFlowers.
How long do ProFlowers stay fresh?
With proper care (and a little flower food), ProFlowers arrangements can last anywhere from 7 days to 2 weeks+. Of course, this depends on the specific type of flower and the conditions in your home.
To get the most mileage out of your ProFlowers bouquet:
- Trim 1-2 inches off the stems at a 45-degree angle
- Remove any leaves that fall below the water line
- Place in room-temp water with the flower food packet
- Display away from direct sun, heat, and fruit (which emit ethylene gas)
- Change the water and re-trim the stems every few days
ProFlowers also guarantees your blooms will last at least 7 days – if not, contact them within a week of delivery for a refund or replacement.
Can I see what my arrangement will actually look like?
Short answer: no. Since each ProFlowers order is hand-arranged by a local florist, it may not look exactly like the photo online. BUT it will include the same types of flowers, colors, and overall "feel" of the pictured arrangement.
If you receive a bouquet that‘s dramatically different than what you ordered, just snap a photo and contact ProFlowers customer service. They should be able to send a replacement or issue a refund.
What if my flowers are damaged, late, or missing?
ProFlowers offers a 100% satisfaction guarantee on all their orders. So if your flowers arrived in less-than-pristine condition, your delivery is missing something, or your order is more than 2 hours late, ProFlowers WILL make it right.
For any issues, contact ProFlowers customer service ASAP by calling (800) 580-2913 or hopping on live chat. You‘ll need your order number and a photo of the order, if possible.
ProFlowers will typically offer to either redeliver your order or issue a refund, depending on the situation. They can also help troubleshoot issues with billing, returns, and more.
What‘s the deadline for same-day delivery?
Need those flowers STAT? ProFlowers offers FREE same-day delivery on most arrangements if you order by 2 PM Monday-Friday, or by 1 PM Saturday-Sunday in your recipient‘s time zone.
For guaranteed delivery by Noon, place your order before 10 AM on weekdays or 9 AM on weekends. To be safe, I always try to order at least a day in advance. Nothing‘s worse than realizing you missed the cutoff for that big anniversary or birthday!
Does ProFlowers have any sales or discounts?
You know your girl LOVES a good deal. And luckily, ProFlowers offers plenty of ways to save on all your flower needs!
First, always check the ProFlowers Sale page, where they post all the latest discounts and promo codes. You can usually snag at least 10-20% off, plus steals on shipping and add-ons.
ProFlowers also hooks it up for holidays, with huge savings on Valentine‘s Day, Mother‘s Day, and more. Think 25% off sitewide with free chocolates and a card! To stay in the loop, sign up for ProFlowers emails and follow them on social media.
Finally, don‘t forget to browse coupon sites like RetailMeNot for even more promo codes. And always search for a ProFlowers coupon code before placing your order – 9 times out of 10, you can find SOMETHING to help you save. You‘re welcome!
The Final Verdict
Alright flower lovers, we‘ve covered a LOT of ground here. But after all my research and personal experience, I can confidently say that ProFlowers is the real deal.
With their mind-blowing selection, commitment to quality, and super reliable service, they‘re hands-down one of the best ways to send a floral pick-me-up. No matter the occasion or budget, you‘re sure to find the perfect arrangement to wow your recipient (and make you look like a total gift-giving pro).
ProFlowers especially stands out for:
- Working with 40,000+ local florists for handcrafted, delivered-fresh arrangements
- Offering a huge variety of flowers for every style and occasion (over 150 options!)
- Easy ordering, convenient delivery options, and flexible payment plans
- Stellar customer service and a strong satisfaction guarantee
Sure, they‘re not perfect. Like any online flower delivery service, they‘ve had their share of mishaps and unhappy customers. But ProFlowers‘ glowing reputation and millions of satisfied buyers speak for themselves. And with their freshness guarantee, you‘re covered in case anything goes wrong.
So if you‘re ready to up your flower game, I can‘t recommend ProFlowers enough. Whether you‘re surprising your spouse, celebrating your bestie, or treating yourself, you can order with total confidence.
Bonus: Through the end of the month, ProFlowers is offering 20% off sitewide PLUS free shipping with code BLOOM20. Don‘t miss your chance to save big and make someone‘s day!
(And pssst…if ProFlowers isn‘t quite your jam, check out my list of top ProFlowers alternatives for even more stellar options. Your flowers await!)
