30 Great Customer Service Podcasts You Should Check Out
Customer service is an ever-evolving field. With rising customer expectations, new support channels, and emerging technologies, customer experience professionals must continuously hone their skills and mindset to keep up. One of the best ways to do that is by learning from the wisdom of industry experts—and podcasts are the perfect way to access those insights anytime, anywhere.
Podcasts have exploded in popularity as a convenient, on-the-go learning medium. Over half of all US consumers above the age of 12 listen to podcasts, according to Edison Research. And as of April 2021, there are over 2 million podcasts and more than 48 million episodes available worldwide, as reported by Podcast Insights. With so many shows to choose from across every industry and niche, there are endless opportunities to absorb new knowledge that can level up your customer service skills.
Tuning into podcasts hosted by CX thought leaders and brand practitioners allows you to tap into decades of experience and learn proven tips and strategies to implement in your own work. You can gain valuable insights whether you‘re commuting to the office, hitting the gym, cooking dinner, or taking the dog for a walk. Podcasts make professional development attainable even with the busiest schedule.
To help guide you to the most valuable content, we‘ve compiled a list of the 30 best podcasts that every customer service representative and leader needs in their queue. These shows offer expert interviews, real-world case studies, actionable advice, and thought-provoking discussions that will expand your perspective and give you new approaches to test out with your customers and team.
Top 10 Customer Service Podcasts to Subscribe to Now
We‘ll dive into the full list soon, but here‘s a quick look at our top 10 most recommended customer service podcasts:
| Podcast Name | Host(s) | What It Covers |
|---|---|---|
| The Modern Customer | Blake Morgan | Leveraging tech & human touch for great CX |
| Creating Disney Magic | Lee Cockerell | Leadership & management insights from Disney |
| Experience This! | Joey Coleman & Dan Gingiss | Inspiring examples of customer experience |
| Crack the Customer Code | Adam Toporek & Jeannie Walters | Delivering exceptional customer service |
| Support Ops Simplified | Assembled | Empowering support teams through operations |
| The CX Cast | Forrester Analysts | Research-backed CX trends & strategies |
| Repeat Customer | Zendesk | The people & tech shaping customer service |
| Navigating the Customer Experience | Yanique Grant | Interviews with CX experts & practitioners |
| The Customer Service Revolution | John DiJulius | Going above & beyond to delight customers |
| The Customer Experience Podcast | Ethan Beute | High-level CX strategy & tactics |
These podcasts share a common thread—they feature experienced CX professionals who generously share deep knowledge and unique perspectives on how to uplevel service and support. By subscribing to these shows and tuning in regularly, you‘ll have a pulse on the latest customer service trends and a wealth of strategies and ideas to experiment with.
Why Listen to Customer Service Podcasts?
Still not convinced that podcasts are a worthwhile investment in your customer service development? Consider these compelling statistics:
- According to a McKinsey study, companies that excel at customer experience grow revenues 4-8% above the market average
- Bain & Company has found that increasing customer retention rates by just 5% can boost profits by 25-95%
- A Gallup study found that highly engaged teams show 21% greater profitability—and customer service reps who are trained and empowered are more likely to be engaged
Delivering exceptional customer service has a massive impact on business success. These podcasts are an easy way to build the knowledge and capabilities required to make customers happier, which leads to higher retention, loyalty, and profits.
Learning is an active process, though. To get the most out of these podcasts, you need to not just passively listen, but critically engage with the content, take notes, and think about how you can apply the lessons to your own customer interactions. Share episodes with teammates to discuss the key takeaways. Commit to testing out one new idea from each episode. Over time, this ongoing learning and application of best practices will sharpen your support skills and lead to better customer experiences.
The 30 Best Customer Service Podcasts
Ready to dive in and start upskilling? Here‘s our list of the 30 customer service podcasts that are well worth your time:
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The Modern Customer: Blake Morgan interviews leaders at brands like Comcast and Allstate on how to balance technology and human touch to create standout experiences.
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Creating Disney Magic: Former Disney executive Lee Cockerell shares management lessons and leadership strategies for delivering magical customer service.
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Experience This!: Co-hosts Joey Coleman and Dan Gingiss entertain with inspiring examples of great (and not-so-great) customer experiences that demonstrate how every interaction matters.
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Crack the Customer Code: Jeannie Walters and Adam Toporek explore what it takes to deliver exceptional customer experiences that boost loyalty.
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Support Ops Simplified: Learn how to set up your support team for success through conversations with CX operations leaders, hosted by Assembled.
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The CX Cast: Forrester‘s CX experts discuss the latest research and trends impacting customer service and experience.
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Repeat Customer: Zendesk‘s podcast features interviews with the CX innovators and thought leaders who are reimagining customer service.
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Navigating the Customer Experience: Host Yanique Grant interviews a different CX expert in each episode for insights into various aspects of customer experience.
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The Customer Service Revolution: John DiJulius and his guests share stories and ideas for revolutionary customer experiences that create superfans.
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The Customer Experience Podcast: A wide range of CX professionals share their perspectives on customer experience strategy and tactics with host Ethan Beute.
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Doing CX Right: Led by CX consultant Stacy Sherman, this podcast features practitioners and experts sharing real-world advice and insights.
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Customer Experience Leaders: Host Mark Hillary interviews global CX leaders on industry trends and what leading brands are doing to differentiate their service.
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The Intuitive Customer: Colin Shaw explores the psychological principles that underpin great customer experiences and how to measure them.
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The CX Leader Podcast: Conversations with senior CX practitioners on innovating customer experience across industries.
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Frank Reactions: Host Mary Drumond covers everything from metrics to journey mapping to cultivating customer-centric culture.
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The Chief Customer Officer Human Duct Tape Show: Jeanne Bliss shares leadership lessons and insights from her extensive career leading CX at major companies.
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Conversations with Connex: Connex‘s podcast highlights innovators who are shaping the future of customer and member experience.
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Supporting Cast: Interviews with customer support professionals on skill-building, industry trends, and leadership.
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Focus on Customer Service: Experts share tips for using customer service as a competitive advantage, hosted by Dan Sachs.
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The Modern Customer Service Podcast: LiveHelpNow‘s podcast discusses how to use metrics, processes, and tools to optimize customer service performance.
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That Moment CX: Host Russel Lolacher highlights the small customer experience moments that create significant impact.
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The Swearingen Report: Service expert Kyley Swearingen and her guests explore the intersection of technology, people, and processes to improve CX.
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The Customer Experience Show: ArenaCX‘s podcast showcases CX trends, strategies, and tips through conversations with industry experts.
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The Supportedly Podcast: A podcast dedicated to empowering and educating customer service professionals.
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Voices of CX: Lumoa‘s podcast highlights stories and advice from CX leaders across industries.
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Amazing Business Radio: Shep Hyken interviews well-known CX authors, speakers, and practitioners on creating amazing customer experiences.
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The Customer Experience Advantage: Host David Avrin and his expert guests discuss CX, EX, and building customer-centric organizations.
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The Experience Maker: Dan Michaeli hosts insightful conversations with CX thought leaders on business success through customer obsession.
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CXMH: Mental Health and Customer Experience: This podcast explores the connection between agent well-being and customer service quality.
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The CX Lab: A weekly dose of customer experience education and inspiration from host James Dodkins.
These 30 podcasts contain a goldmine of insights you can start applying today to improve your customer service skills and impact. Each offers its own unique perspective and mix of stories, tips, and thought-provoking conversations that will keep you sharp and engaged. Happy listening!
How to Get the Most Out of Customer Service Podcasts
Subscribing to a few customer service podcasts is a great start, but listening alone won‘t magically make you a CX superstar. To truly uplevel your skills, be purposeful with how you consume and apply these shows:
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Create a listening routine: Build podcast time into your schedule, whether that‘s during your morning commute, on your lunch break, or while doing household chores. Consistency is key for ongoing learning.
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Engage with the content: Don‘t just listen passively. Pause episodes to reflect on key points. Take notes or do a mind map of the major themes and tips from each one.
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Discuss with teammates: Customer service podcasts provide a wealth of discussion topics for your team meetings. Encourage colleagues to listen to the same episodes and share your takeaways. Brainstorm ways to implement the advice in your daily work.
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Put the lessons into practice: Pick one to three key strategies from each episode to focus on until they become habit. Notice how they impact your customer interactions. Analyze your KPIs like CSAT or retention rate to see how they improve as you hone your skills.
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Follow up with hosts and guests: Most of these podcasts have a linked website with additional resources. Many also have LinkedIn groups or Slack communities where you can connect with like-minded CX professionals to continue the conversation.
The leading customer service teams see education as an ongoing process, not a one-and-done. With the wealth of free learning content available through these podcasts, you can easily commit to continuous development—both for yourself, and for your team.
Take Your Customer Service to the Next Level
Delivering exceptional customer service day in and day out is both extremely rewarding and equally challenging. These 30 podcasts will inspire you with new ideas, expand your skills, and motivate you to bring your best to every customer interaction.
For more ways to level up your customer service and build your team‘s expertise, check out our other resources:
15 Top Customer Service Training Games
The 29 Best Customer Service Books You Need to Read
25 Customer Service Scenarios (and How to Handle Them)
Remember—your professional growth journey is never complete. Stay curious, keep learning from experts and peers, and look for small ways to improve every single day. Your efforts will pay off in better experiences for both your customers and your team.
