10 Best Wiki & Knowledge Base Plugins for WordPress in 2022

Want to reduce your customer support load while helping people find answers fast? Adding a knowledge base or wiki to your WordPress site is a proven way to provide instant, 24/7 self-service support to customers and employees.

Consider these statistics:

• 91% of customers say they would use a knowledge base if it met their needs (Hubspot)
• 70% of customers prefer to use self-service support channels over contacting a company (Statista)
• 40% of customers contact a call center after they‘ve looked for answers on a company‘s website already (Forrester)

Companies that invest in self-service can reap major benefits, like:

• Reducing customer support costs by up to 25% (Gartner)
• Increasing customer satisfaction by 12% (Aberdeen)
• Deflecting up to 80% of common support questions (Hubspot)

The best way to offer this in WordPress is with a knowledge base or wiki plugin. These tools make it easy to create, organize and publish a library of helpful content right on your website.

But which plugin should you choose? With dozens of options, it can be tough to find the right fit for your content, audience and budget.

Don‘t worry – we‘ve done the research for you. Based on hands-on testing and analysis, here are our picks for the top 10 WordPress knowledge base and wiki plugins for 2022.

1. HeroThemes Heroic Knowledge Base

Our overall top pick is the Heroic Knowledge Base plugin from HeroThemes. It‘s a premium solution that makes it easy to add a beautiful, full-featured knowledge base to any WordPress site.

Some of the standout features include:

• AJAX live search that displays results instantly as the user types
• Content ordering and pinning options to feature high-priority articles
• Categories and nested subcategories up to 6 levels deep for easy organization
• 12+ pre-built page layouts and templates for the knowledge base homepage, article page, category page, search page, contact page, and more.
• Custom fields to enhance articles with extra info like author, last updated date, related docs, etc.
• User engagement insights showing searches, feedback, and content performance
• Integrations with page builders, live chat, analytics, and translation plugins to extend functionality

Plus, the design is fully responsive and optimized for speed. As one happy customer put it:

"The HeroThemes Knowledge Base Plugin for WordPress works like a charm and looks awesome. The customer support is truly amazing and the team is constantly improving the product based on customer feedback." – @wundermanthompson

Licenses start at $149/year for use on a single site with one year of support and updates. Lifetime and agency options are also available. While not the cheapest, the level of polish, features and support make Heroic Knowledge Base well worth the price for any business serious about self-service.

2. BetterDocs

BetterDocs is another freemium knowledge base solution that impressed us with its modern design and instant answers chatbot.

Key features of the free version include:

• Customizable knowledge base template with live editing via the Elementor page builder
• Table of contents with collapsible sections for easy navigation
• Instant answer bot that suggests relevant articles based on user queries
• Search by category or tag to filter articles
• Breadcrumbs and permalink structure settings for better UX and SEO

Upgrading to the $49 Pro version unlocks additional perks like AJAX live search with an advanced search algorithm, user feedback and insights, multiple knowledge bases, and more.

We especially liked the Instant Answer bot feature. Having a friendly, interactive way to guide users to the right content can make your knowledge base feel more engaging and personal.

BetterDocs was launched in 2018 by WPDeveloper, a well-known WordPress plugin shop with over 40 free and premium products. They offer a 30-day money-back guarantee, so you can test the premium version risk-free.

3. Echo Knowledge Base

Another popular freemium option is Echo Knowledge Base. With over 10,000 active installs, it‘s one of the most widely-used knowledge base solutions for WordPress.

Some notable features:

• 5 predefined layouts for your knowledge base home page
• Drag-and-drop article and category ordering
• User ratings, feedback, and analytics to gain insight into how your knowledge base is performing
• Advanced search with live results for a better user experience
• Access control to make your knowledge base public or restrict access to certain users

The core plugin is free, but to unlock the full potential you‘ll need some add-ons. These range from $29-$59 each, or you can get them all in convenient bundles starting at $99.

For example, the $59 Elegant Layout add-on adds new homepage layouts, sidebar themes, and more to improve the look and feel of your knowledge base:

Echo KB also has a Mega Site license for $469 that unlocks all add-ons for use on unlimited sites – a great deal for agencies and freelancers working on client projects.

4. BasePress Knowledge Base

BasePress is a simple yet powerful knowledge base plugin aimed at non-technical users and beginners. Its claim to fame is an easy 5-minute setup process – no coding required.

Some of the key features:

• SEO-friendly knowledge base structure with built-in breadcrumbs, page title control, etc.
• Article versioning to keep track of changes and revisions
• Product integration to associate specific articles with WooCommerce or Easy Digital Downloads products
• Voting and feedback system to see which articles are helpful or need improvement
• Email notifications when articles are created, updated, or commented on

BasePress also includes some handy editing tools like an auto table of contents, internal linking helper, and more. And the whole knowledge base is fully responsive and brandable.

Rather than a traditional "lifetime" license, BasePress charges an annual fee for continued access to support and updates. Plans start at $89/year for a single site.

One potential downside is that BasePress doesn‘t currently offer any free version or trial. However, they do have a 30-day refund policy if you‘re not satisfied after purchase.

5. weDocs

If you‘re on a tight budget, weDocs is worth checking out. It‘s a completely free and open-source WordPress documentation plugin from the developers behind the popular weDevs products.

Despite the price tag, weDocs still offers a solid set of features like:

• Unlimited categories and sub-categories for organizing your content
• AJAX live search for instant answers
• Sticky doc option to feature important articles
• Article feedback and voting to gather insights from readers
• Email notification when new docs are submitted for review
• Gutenberg blocks and shortcodes for easy integration with posts/pages

While it may lack some of the bells and whistles of premium solutions, weDocs provides a clean, intuitive way to create a basic knowledge base on your WordPress site for free. Over 200 5-star reviews agree!

Thanks to the open-source model, you‘re also free to customize the plugin however you want. The code is available on Github.

Choosing the Right Knowledge Base Plugin

With so many great options, how do you decide which WordPress knowledge base plugin is right for your site? Here are some factors to consider:

Content needs: How much content do you need to organize? If you just have a couple dozen articles, a simpler solution may suffice. But for larger knowledge bases with hundreds of articles, you‘ll want a plugin that can scale with advanced search, categories, and organization features.

Customization: How important is it to match the design of your knowledge base to your brand? Some plugins like HeroThemes offer extensive customization options, while others may provide a more streamlined look.

Budget: Pricing for premium knowledge base plugins ranges from ~$50 to $200+ per year. If you don‘t have the budget for an ongoing subscription, consider a free plugin like weDocs or a one-time-payment option like BasePress.

Integrations: Do you need your knowledge base to connect with other tools? For example, if you sell products via WooCommerce, the native integration in BasePress may come in handy. If you use Elementor, you‘ll appreciate the BetterDocs compatibility.

User management: If you have a team, look for a plugin with role-based access control like Echo KB or Heroic KB. This lets you control who can edit, publish, and manage articles.

Ease of use: If you‘re not tech-savvy, choose a plugin with an intuitive UI and minimal setup required, like BasePress or BetterDocs. Avoid options that rely heavily on shortcodes or have a steeper learning curve.

Ultimately, the right knowledge base plugin depends on your unique needs and priorities. We recommend starting with the free versions of our top picks to test them out, then upgrading to a premium option for more advanced features and support.

Comparison Table

To summarize, here‘s a quick comparison of how our top WordPress knowledge base plugins stack up:

Plugin	Live Search	Categories	Access Control	Insights & Analytics	Price
Heroic KB	✓	6 levels	✓	✓	$149+/yr
BetterDocs	✓	✓	–	✓	$49+/yr
Echo KB	✓	6 levels	✓	✓	$99+/yr
BasePress	✓	✓	–	✓	$89+/yr
weDocs	✓	Unlimited	–	✓	Free

Keep Your Knowledge Base Up to Date

No matter which WordPress wiki plugin you choose, remember that a knowledge base is only effective if the content is accurate and up-to-date.

Make it a habit to regularly:

• Revisit old articles and refresh them with new information
• Add articles on new features, products, or services
• Analyze user behavior reports to identify gaps or areas of confusion
• Encourage customers and employees to suggest article ideas
• Make your knowledge base easy to find with prominent links on your site

By proactively maintaining your knowledge base content, you can ensure that it continues to educate, empower, and delight your audience well into the future.

Build Your Knowledge Base Today

Ready to start offering 24/7 support and reaping the rewards of customer self-service? Choose one of the top WordPress knowledge base plugins featured here and start building out your helpful content hub today.

Your support team – and your customers – will thank you.

With the right knowledge base plugin and a commitment to quality content, you can save time, money, and headaches for your business while providing a better support experience.

Have any questions about choosing or using a WordPress knowledge base plugin? Tweet us [@YourCompany] and we‘ll do our best to help!